Refund and Returns Policy

Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit will automatically be applied

Late or missing refunds

If you haven’t received a refund yet, please contact us

Next contact your bank. There is often some processing time before a refund is posted.

Exchanges

Please email support@dankdelivery.ca

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

We do not accept returns. Store credit only.